NetFit inSession · Support
Support
How to get help with NetFit inSession, whether you are a gym member or work at a gym.
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On this page
01How to get help
Who can help depends on your question. Questions about your membership, billing, class times or trainers go to your gym. Questions about the app or your data go to us.
| Your question is about | Contact |
|---|---|
| Your membership, fees, class times, bookings or trainers | Your gym. NetFit provides the software, but the gym runs the classes and memberships. |
| The app or web app not working, sign-in problems, bugs, questions about using the software | support@netfit.coach |
| Your personal data: access, download, correction, deletion, consent | privacy@netfit.coach. You can also do most of this in the app, under More → Privacy & data. |
| Using the gym software as staff | support@netfit.coach. Your gym administrator can help with questions about how your gym has set things up. |
02What to expect
We answer as soon as we can, normally within a few business days. Requests about personal data are answered within one month at the latest.
03What to include in your message
A few details help us find the problem faster:
- the e-mail address of your account and the name of your gym;
- which app you use (member or staff) and on what: iOS, Android or web, and the device or browser;
- what you were trying to do, what you expected, and what happened instead;
- when it happened, and a screenshot if it helps (leave out anything private).
Never send your password. We will never ask for it.
04Quick fixes
- I cannot sign in. Check the e-mail address you used. If you forgot your password, ask your gym administrator for a reset link. If a link says it has expired or was already used, ask for a new one.
- I want to change the language. In the member app, open More → Settings (Language and app settings) and choose English, Macedonian or Albanian.
- My check-in did not work. With no connection, the app saves your check-in and checks you in when you are back online. If it still does not show up, tell the front desk: staff can always check you in.
- Notifications are not arriving. In the app, open More → Notification settings and make sure notifications are on. Also check that notifications are allowed for the app in your phone’s settings. Push notifications are not available in the web version.
- I want a copy of my data. Open More → Privacy & data → Download your data. You get a machine-readable JSON file.
- I want to delete my account. See the Delete account page.
05Policies and apps
- Privacy policy: what data is handled, why, and your rights.
- Terms of use: the rules for using NetFit inSession.
- Delete account: how to delete your account and what happens to your data.
- Member web app: app.insession.netfit.coach
- Staff web app: insession.netfit.coach
06Accessibility feedback
We want the apps and this website to be usable by everyone. If you run into a barrier, for example text that is hard to read, a button you cannot reach or something a screen reader does not announce, please write to support@netfit.coach with “Accessibility” in the subject line and tell us what you were using.
Contact
Write to us if something on this page is unclear, or if you want to use one of your rights. Members: for questions about your membership, classes or fees, please contact your gym first.
- Privacy and data requests
- privacy@netfit.coach
- Support
- support@netfit.coach
- Operator
- [NetFit legal entity name, registered address and company number - to be completed]